Shipping policy
Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, which excludes weekends and major USA holidays. Orders placed Monday–Friday before 12:00 PM (noon, local time) and processed to be shipped the same day. Orders placed on weekends, or during periods of high order volume, may require additional processing time.
*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.
Transit times, which should be factored in in addition to the order processing time, will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- What delivery method you select
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of the package
- Selected shipping method
We are not responsible for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Still have a question regarding our shipping policy not addressed above? Our customer service team can be reached via email at hello@bodbeauty.com and would be happy to assist!